Job Seekers Frequently Asked Questions

Account / Membership Related | Login Issues | Resume Related | Job Related | Background Check  | Unsubscribe | View Employer FAQ 

Account / Membership Related:

Is this a free service?
How do I add or update my personal web page information?
I am not sure what my personal webpage address is. How can I find this out?
How do I remove my personal web page?
How can I remove my resume or delete my account completely?
Is my information confidential?
Can I have multiple cover letters?


Is this a free service?
It is completely free to create an account, post your resume to our site and submit to job postings. The only time a job seeker pays a fee is if you sign up for our resume distribution service, which is completely optional. This service allows you the ultimate exposure by letting you reach targeted companies and/or staffing agencies that are looking for someone like you. If you would like to directly reach these companies and staffing agencies, let us email your resume to them through our resume distribution service. You must be logged on as a member with a resume in order to take advantage of this service.
Related Links: Create New Account  Post Resume  Search Jobs  Distribute Resume

How do I add or update my personal web page information?
Make sure you are logged into your account. On your options page, you will see links to add a cover letter, personal references, questions and answers, personal links and a picture. When you update the information in these areas, it will update the information on your personal web page. This information can be updated at any time.
Related Links: Login  Options Page  Cover Letter  Personal References  Questions & Answers  Personal Links  Picture 

I am not sure what my personal webpage address is. How can I find this out?
Make sure you are logged into your account. On your options page, there is a link to your user settings and if you have a personal webpage, you will see the address there.
Related Links: Login  Options Page  User Settings 

How do I remove my personal web page?
Make sure you are logged into your account. On your options page, there is a link to your user settings and you can set your personal web page to be turned off from that form.
Related Links: Login  Options Page  User Settings 

How can I remove my resume or delete my account completely?
In order to remove your resume, you need to log into your account, go to your options page and click on user settings. You can set your resume status to inactive. This will allow you to keep your account for future use, but your resume will be excluded when an employer searches candidate resumes. Just remember to change your resume status back to active when you want to submit to jobs again. To delete your account completely, you need to log into your account, go to your options page and click on user settings. You can set your membership status to inactive. Remember that choosing to deactivate will effectively terminate your account with us. Please be sure that you no longer wish to be a member of our network before choosing to deactivate your account.
Related Links: Login  Options Page  User Settings 

Is my information confidential?
You have two options. You can set your account to show resume, or not show resume. This can be found on your options page, in resume information where it says employer searching. If you choose to show your resume, it will show up in searches run by employers looking to hire. If you choose to not show resume, it will not show up in searches run by employers. Your resume can still be kept active for the purpose of submitting it to jobs in which you are interested. Any time you submit your resume to a job posting, your contact information will be available to the company who posted the job.
Related Links: Options Page  Resume 

Can I have multiple cover letters?
You are only able to include one cover letter, so it is best to create a general one that will work for all the jobs you are interested in. Keep in mind that when you submit your resume to job postings, the employers who receive your resume will be able to view your cover letter in the email they receive.
Related Links: Options Page  Cover Letter 

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Login Issues:

I am not able to log in to my account.
What is my password?


I am not able to log in to my account.
Please make sure you have created an account. Also, make sure you are in the job seeker section, not the employer section. If you still have a problem, it may be due to an inability for the site to read cookies from your computer. Our site uses cookies to verify that you are logged on and have a resume, so you may need to check your cookie settings under Tools/Internet Options in your browser and make sure that you have them enabled.
Related Links: Job Seeker Home  Job Seeker Login 

What is my password?
Your chose your password when you created your account. If you forgot your password, simply do a password request from the login page (make sure you are in the job seeker section, not the employer section) or by clicking here:
Related Links: Request Password  Job Seeker Home 

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Resume Related:

How can I check my resume submissions?
How can I update or edit my resume?
I am having trouble entering my resume.
Why is the top of my resume cut off?
When I submit my resume to a job posting, does the employer receive my cover letter?
Why do I have to remove my contact information from my resume?


How can I check my resume submissions?
In order to check your resume submissions, you need to make sure that you are logged into your account on the site. On your options page, there is a link for resume submissions. If the status says it was submitted, you can be assured that your resume was successfully submitted. If the company who posted the job is interested in speaking with you, they will contact you directly.
Related Links: Login  Resume Submissions 

How can I update or edit my resume?
You can update your resume, cover letter or contact information at any time by logging in on the site and going to your options page. There, you will see links for your resume, email address, contact info, etc. All you need to do is click on the appropriate one and make sure you save your changes.
Related Links: Login  Resume  Email Address  Contact Information 

I am having trouble entering my resume.
Try using the cut and paste feature to enter your resume. This can be found under Edit in your browser options. If you are still having problems with the resume form on the site, it may be a compatibility issue with the javascript menus on the resume form and your browser and operating system. You may want to enter it manually by typing it in the form.
Related Links: Resume 

Why is the top of my resume cut off?
We ask you to remove contact information from the body of your resume to make it fit our format. It is possible that you have contact information at the beginning of your resume, which is causing it to automatically cut out the top of your resume. Try entering the resume without the contact information.
Related Links: Resume 

When I submit my resume to a job posting, does the employer receive my cover letter?
As soon as you submit your resume, the employer receives an email, which includes your resume and contact information. If you have entered a cover letter in your account, it will be sent along with your resume. You are only able to include one cover letter, so it is best to create a general one that will work for all the jobs you are interested in.
Related Links: Resume  Cover Letter 

Why do I have to remove my contact information from my resume?
We ask you to remove contact information from the body of your resume to make it fit our format. Your contact information will show neatly at the top of the resume when it is submitted. We take the contact information you entered into your account and it fits into our resume format. If a company is interested in speaking with you, they will contact you directly.
Related Links: Resume 

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Job Related:

How do I submit my resume to a job posting?
I am having trouble submitting my resume to a job posting.
How do I apply for a job using the job number?
Can I get contact information for a company who posted a job?
When I apply to a job, does the company see my contact information?


How do I submit my resume to a job posting?
The first step in using our site is to join. It is free to you as a job seeker. During that process you should enter your contact and resume information. Once you have done that you will be able to search through the active job postings on our site and submit your resume to any job postings you feel you are qualified for. Your resume will also be available for companies to see. When you want to apply for a position on the site, you click the link that says "submit my resume". An email is then sent to the company with your resume so that they can review it. If they are interested, the company who posted the job will contact you directly.
Related Links: Sign Up  Resume  Search Jobs 

I am having trouble submitting my resume to a job posting.
Make sure you have created an account, are logged on and have entered your resume information. You may want to check and make sure you have cookies enabled on your browser if you are still having problems.
Related Links: Sign Up  Login  Resume 

How do I apply for a job using the job number?
Go to the job search page and type the job number into the field marked job number search. If you do not know the job number, simply run a search using the criteria of the job. Remember, you must be logged in to view the details of a job or to submit your resume. When you find the job you want to apply for, just click the submit my resume link.
Related Links: Login  Search Jobs 

Can I get contact information for a company who posted a job?
We are unable to give out contact information for our corporate members who have posted jobs to the site due to our privacy policy. If you are interested in jobs on the site, please submit your resume for consideration. If employers are interested in speaking with you, they will contact you directly.
Related Links: Login  Search Jobs 

When I apply to a job, does the company see my contact information?
We ask you to remove contact information from the body of your resume to make it fit our format. Your contact information will show neatly at the top of the resume when it is submitted. We take the contact information you entered into your account and it fits into our resume format. As soon as you submit your resume, the employer receives an email, which includes your resume and contact information. If a company is interested in speaking with you, they will contact you directly.
Related Links: Search Jobs 

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Background Check

How soon will my background check be completed?
Can anyone see the information found in my report?
How can my potential employer view the actual results?
I've become a CareerCertify Member and there's incorrect information on my report. Now what?
Can I use my CareerCertify status on all my online resumes?
Does my CareerCertify membership expire?


How soon will my background check be completed?
Your basic background check including criminal, civil, and address history is completed instantly unless there is an issue with the initial information you provided. Employment and education verification generally takes 1 to 3 business days.


Can anyone see the information found in my report?
No.... When you become a CareerCertify member you’re instantly sent an email confirmation. Then after 1 to 3 business days you can click on the link within the confirmation email to see your completed report.


How can my potential employer view the actual results?
When you receive the results of your report it includes a link to view it. You would then send the link to an employer in order for them to observe you background report. It is up to you to grant access. You are in control!


I've become a CareerCertify Member and there's incorrect information on my report. Now what?
This is exactly why CareerCertify was created…..to give you the insight into your background before the interview. In most cases the incorrect information is a result of some error with a public record source which is extremely common. The support team at ACertifiedTechnician.com can put you in contact with a specialist that can assist you with understanding the results of your report.


Can I use my CareerCertify status on all my online resumes?
Yes.... as a member you are provided with a unique ID and corresponding URL that serves as a general link to your Basic Report. You can place that link on any online or paper resume which will connect any prospective employer with your CareerCertify account.


Does my CareerCertify membership expire?
No. Your membership and access to certain "static" records are available to you always. However, elements of your report do expire such as criminal and civil results as well as your address history. Each of these changes with time and must be refreshed every 60 days to maintain the integrity of your verified status.


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Unsubscribe

I am no longer looking for a job. How do I unsubscribe from your service?
How do I change my email settings?
How do I cancel my Job Alerts?


I am no longer looking for a job. How do I unsubscribe from your service?
In order to remove your resume, you need to log into your account, go to your options page, and click on USER SETTINGS. You may set your resume status to "Inactive." This will allow you to keep your account for future use, but your resume will be excluded when an employer searches candidate resumes. Just remember to change your resume status back to active when you want to submit to jobs again. To delete your account completely, click on USER SETTINGS. From here you may set your membership status to "Inactive." Remember that choosing to deactivate will effectively terminate your account with us. Please be sure that you no longer wish to be a member of our network before choosing to deactivate your account.


How do I change my email settings?
As a member, you receive occasional email communications with valuable information and service offerings related to your career, business and life. Your email communication settings can easily be changed within your account by following a few simple instructions. It is important to note that you must be logged into your account to make any changes to your email settings. Once you have logged into your account, click on the link EMAIL OPTIONS under the heading GENERAL ACCOUNT OPTIONS. Once selected, you can modify the types of email communications that you wish to receive by selecting the “Yes” or “No” radio buttons next to the appropriate email communication type. After you have revised your selections, be sure to click the arrow on the bottom right hand side of the page to save your new email settings. You can modify your email settings at any time.


How do I cancel my Job Alerts?
You may cancel your job alerts by clicking on the SAVED ALERTS link located under the Job Hunting category located on your main options page. Clicking on this link will allow you to view all of your current saved alerts. To delete an alert, simply click on the link below the alert that reads, "Delete Alert." To create a new alert, simply run a job search by clicking on the tab at the top of the page titled, SEARCH JOBS, making sure to check the box that says, "Alert by email." If you would like to stop receiving all job alerts, go to your USER SETTINGS located under the General Account Options heading and set your "Automatch" settings to "OFF."


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